Customer Support
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Get in touch with our support team using the form or through these channels:
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Available Monday-Friday
9:00 AM - 5:00 PM ET
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Visit our knowledge baseEmergency Contacts
For urgent issues related to the Gotchya emergency alert feature, please contact our emergency support line:
Frequently Asked Questions
How accurate is the location detection?
Our AI-powered location detection can identify well-known landmarks, cityscapes, and natural features with high accuracy. Results may vary based on the clarity and distinctiveness of the location in your image.
How does the Gotchya emergency alert work?
The Gotchya feature sends an alert with your current location to your pre-selected emergency contacts. To set it up, add emergency contacts in your profile settings and enable location sharing.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time through your account settings. Your subscription will remain active until the end of your current billing period.
Is my data secure?
We take data security seriously. All images are processed securely, and we don't store your images longer than necessary. Please review our Privacy Policy for more details.
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